Frequently Asked Questions

Check-in time is from 3pm.

Check-out time is before 11am.

Our Vitality Breakfast is served at our Grain & Grill restaurant, Monday - Friday from 7:00am - 10:00am. Saturday - Sunday and bank holidays from 7:30am - 10:30am.

Yes, you can leave your luggage at the reception free of charge before check-in or after check-out.

Our city centre hotel has limited parking available, allocated on a first-come, first-served basis. We are located in Derry city centre and inexpensive car parking a 3-minute walk from the hotel.

Guests enjoy complimentary access to our fully equipped gym.

Yes, infant cots an be provided  (additional charge may apply).

Please call us on +44 (0)28 7137 1000 prior to arrival.

Only guide dogs and service animals are permitted.

Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel including a selection of fully accessible bedrooms. Please contact our team if you would like any additional information.

There are no booking fees when booking here on our official website, plus if you sign up to Click on Maldron you can enjoy £10 off every night of your booking.

Complimentary high-speed Wi-Fi is available throughout our hotel.