Contact Us

Search our FAQs

Common Questions

• Location & Parking

  Does the hotel have car parking?

  Parking is limited and is on a first come first served basis. If there is no parking available we can redirect you to alternative parking.

  Where is the hotel located?

  We are located inside the historic City Walls of Derry just off Butcher Gate on Butcher Street.

  Are you close to local transport?

  Yes, Maldron Hotel Derry is within walking distance to the local bus centre, one mile away from Derry-Londonderry Railway Station and five miles away from Derry Airport.

• Hotel Services

  What time is check-in?

  Check-in is 3.00pm on the day of arrival.

  What time is check-out?

  Check-out is 12.00pm on the day of departure.

  What is the smoking policy?

  We are a strictly non-smoking hotel. This also includes e-cigarettes.

• Dining

  What time is breakfast served?

  Breakfast is served between 7am to 10am Monday to Friday and from 7.30am to 10.30am Saturday and Sunday.

  Do you have any dining offers?

  Yes, we have a changing range of different dining offers. Please visit our dining or offers page to view our latest dining offers.

• Booking

  How do I manage my booking?

  All reservations made on maldronhotelderry.com or maldronhotels.com can click here to manage the reservation.

  Bookings made via third party websites must be cancelled through them.

  For assistance please contact our reservations team on +44 (0)28 7137 1000.

  What is the cancellation policy?

  Maldron Hotel Derry offers free cancellation up to 12 noon day prior to arrival for almost all reservations made on maldronhotels.com or maldronhotelderry.com. Some special offers and key dates may specify a special cancellation policy, these will be clearly outlined in the terms & conditions.

  Reservations booked via third party websites and online travel agents have their own cancellation policies, please refer to your confirmation email.

• Facilities

  Do you have meeting spaces available?

  Yes, Maldron Hotel Derry has two meeting rooms available. For prices and availability, please contact us via email at events.derry@maldronhotels.com or phone +44 (0)28 71 371000.

  Does the hotel have Wi-Fi?

  Yes, Maldron Hotel Derry provides its guests with complimentary high-speed Wi-Fi in all public areas and bedrooms.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering very good levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility