What time is check-in?
Check-in is 3pm on the day of arrival. In the case of earlier arrival, we try our best to accommodate our guests where possible. Please note that an earlier check-in is subject to room availability and that additional charges may apply. You can contact the hotel directly on +44 (0)28 7137 1000 for more information or if you need to arrange an early check-in.
What time is check-out?
Check-out is 12 noon on the day of departure. In the cases of late departure, we try our best to accommodate our guests where possible. Please note that a late check-out is subject to room availability and that additional charges may apply. Please contact reservations on +44 (0)28 7137 1000 for more information and to check availability.
Does the hotel offer baggage storage?
Yes, you can leave your luggage with the reception until your room is ready or you are ready to depart.
Does the hotel have Wi-Fi?
Yes, Maldron Hotel Derry provides its guests with complimentary high-speed WiFi in all public areas and bedrooms.
Is there a laundry service available?
Yes, we offer a laundry service in the hotel for an additional charge
What do I do if I accidentally left some items in the hotel?
If you have left any items behind following your stay at the hotel, please contact us and confirm that we have the items. Then we can arrange for them to be collected or we can post these.
Are pets permitted in the hotel?
No, pets are not permitted in the hotel, with the exception of guide and assistance dogs.
Is the hotel reception desk open 24 hours a day?
Yes, our reception desk is staffed 24 hours a day.
What is the hotel’s smoking policy?
Maldron Hotel Derry operates a strictly no smoking policy within the entire building. This also includes e-cigarettes. Please note that a failure to adhere to this policy will result in an additional cleaning charge.
Is the hotel accessible?
Yes, we are proud to be verified as offering very good levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.
Do you sell gift vouchers?
Yes, we have Maldron Hotels gift cards available to purchase at reception or online. Our gift cards can be used in any Maldron Hotel or Clayton Hotel.
Do you provide printing facilities for boarding passes?
Yes, our reception team can assist with printing your boarding pass.
Do you supply travel adapters?
Yes, travel adapters can be purchased in the hotel’s vending machine.
Does the hotel offer spa or gym facilities on-site?
Yes, we have a gym and sauna available on-site for our guests.