What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
No, the Stay and Spend Scheme is only applicable to Hotels located within the Republic of Ireland.
What is the best way to make a reservation?
You can book online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +44 (0)28 7137 1000 or email email@example.com.
What should I do if I haven’t received a booking confirmation?
If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. alternatively, you can also contact our reservations team via phone on +44 (0)28 7137 1000 or email firstname.lastname@example.org.
What payment methods does the hotel accept?
At Maldron Hotel Derry we accept cash, all major credit/debit cards and contactless payments.
What is the hotel’s credit/debit card policy?
Credit/debit card details are required to guarantee all reservations made online or over the phone. However, no charge will be made at the time of booking (excluding prepaid offers).
What age are children for the purpose of hotel packages?
Under 12’s are considered to be children.
How do I make a group or multiple room booking?
To make a group or multiple-room booking, please contact our reservations team via phone on +44 (0)28 7137 1000 or email email@example.com.
Are there any age restrictions when booking a hotel room?
One guest must be 18 or older to guarantee the booking. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, you can. However, pre-booking is recommended to avoid disappointment at arrival. Please note that an ID must be provided.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Simply let our reception team know.
How can I amend or cancel my booking?
If you booked on our website, you can amend or cancel your booking online by clicking the ‘manage booking’ at the top of our website. Alternatively, you can call us directly on +44 (0)28 7137 1000 to cancel or amend your booking.
What is the cancellation policy?
Maldron Hotel Derry offers a free cancellation up to 2pm the day prior to arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
How can I cancel my reservation if I booked via a third-party website?
If your reservation was booked through a third-party website or online travel agent, you must cancel your booking through the same website or agent as we are unable to do this on your behalf. Please note that they have their own cancellation policies, so please refer to your confirmation email.
What does our “no show” policy entail?
If you do not successfully cancel your booking or show up on the selected date of arrival, you will be charged the full amount for your first night’s stay. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.